Times They are a Changing – A day of GM Goodbyes

This morning – October 1, 2009, a reminder popped up on my calendar.  Today was the day my brother Rick retired officially from General Motors after 30 years.  He started in the Newark, Delaware plant at the age of 18, the day after his birthday.  Over the past three decades, he saw many changes, slow downs, strikes, and lay offs; but, he also saw innovations in manufacturing and new automotive technologies evolve. 

Richard-J.-KoerberHe started at GM in a time when working as a GM employee was a safe bet for the future and retires in a time when many have to wonder what comes next.  But, through it all, he was a hard working and dedicated employee, who delivered value, and through his working years at GM, bought a home, raised a family, and now in his ‘retirement’ years plans to focus his energies on building another business – his own. 

I’m proud of him.  He’s a great example of what it means to grow up in a GM Family.  And I know that his own business will prosper because he brings to it a dedication to customer service and quality  that will make his customers keep coming back and even more important – tell their friends about him.

Also today, I saw an article pop up from AdAge with another footnote to the GM Story.  This one too was another goodbye – After Talks to Sell Fall Through, GM Says Goodbye to Saturn.  The story chronicles Saturn’s story through it’s ads.  It’s dedication to innovation and service, the commitment it had to its customers and in many ways the feeling of engagement it’s employees, dealers and customers had in turn with Saturn.     Now with the Penske deal falling through, soon Saturn will be no more.

Saturn was once the shining star of General Motors, yet through years of corporate in-fighting and internal politics between the GM car divisions and the resulting challenges created for Sayurn, the fledgling brand could not grow to fulfill its promise.  Now Saturn is becoming ‘GM’s orphaned child’ – with no opportunity for a new homecoming on the horizon. 

Saturn employees and dealers put together a valiant fight to save something they believed in – a quality product, a new way of doing business, and commitment to giving the customer what they want through partnerships as shown in this – one of the last Saturn commercials.  Unfortunately, it looks like this time, they could not win the battle.

[youtube=http://www.youtube.com/watch?v=CkikIApaP1s]

2009 Saturn SkyIn kind of an odd twist –

the last car my brother ever built at the GM Newark Delaware plant,

was a Saturn SKY. 

Thanks for stopping by.  Stay tuned…

Joan Koerber-Walker

Small Business…BIG Impact

When you are talking about economic impact, small business is a BIG deal.  For two years I had the opportunity to serve as the CEO of the Arizona Small Business Association and and on the Board of Trustees of the National Small Business Association.  During that time.  I sat and talked with many small business owners, toured their offices and factories, listened to their stories,  and then traveled to the Arizona Capitol and to Washington D.C. to share those stories with Senators and Representatives. Continue reading

Riding the Entrepreneurial Roller Coaster

Diamondback Roller Coaster, Kings Island, Mason OhioHave you ever wondered about our fascination with roller coasters ? People from all over the world have been flocking to ride these engineering  marvels since as far back as the 17th century, although the earliest ‘thrill’ ride did not have rollers or wheels at all but rather flew on tracks of ice. 

Roller coasters, as we know them today, have come a long way from the ‘ice mountains’ in the time of the Russian Czars, but some things still hold true.  They fascinate us, they can make us nauseous, and often have us screaming as we fly up to the peak and rush headlong down into the valley.  Step right up to the roller coaster.  It is guaranteed to provide a rush of adrenaline and a wild ride. (History of the Roller Coaster – Wikipedia)

As I sat working on business plans and reviewing financing packages today, I suddenly struck me how much in common the roller coaster and the entrepreneurial journey really do have in common.

Think about it, entrepreneurs fascinate us, we watch successful ones like they are rock stars, and look away with a gulp at the poor guy who is losing his lunch – or his business – as he staggers away.  Any entrepreneur will tell you,  THAT can happen to anybody.

Like roller coasters, most entrepreneurial ventures labor rung by rung up that first great grade to reach that first big win, opportunity, or investor.   And  then reality hits, and there is so much WORK to do, and you are sliding down, before you begin the next great climb.  It’s a wonder more of us are not throwing up our arms and screaming!  If you stay the entrepreneurial circuit long enough, you are sure to hit its highs and lows. Even the legendary entrepreneurial success stories like Microsoft and Cisco have had their fair share of peaks and valleys along the way.

Like roller coasters, that struggled financially and almost disappeared completely during the Great Depression, entrepreneurs have faced times when economic conditions where almost too much to take.  But then a spark of innovation, or a new idea gets them fired up all over again.

That’s the thing about veteran entrepreneurs, just like veteran roller coaster riders, as soon as the ride is over, they often get right back in line to take the journey again. 

I wonder if a study has ever been done on what percent of entrepreneurs LIKE to ride roller coasters.   Or, if serial entrepreneurs are especially addicted?  It might make for interesting reading.

Thanks for stopping by.  Stay tuned…

Joan Koerber-Walker

One Twitter User’s Guide to House Cleaning

Is your Twitter account starting to look like the house of that little old man down the road who never weeds his yard and never throws anything out?

Is it full of clutter, empty boxes, things that are broken, or that you never use.

Do you still have people on your Christmas Card List that  sent you a card in 1995 and you have not heard from since?

Perhaps when you read this, you may think I have  taken a page from Oscar the Grouch, but there are times when you need to bite the bullet and Clean Your House.Continue reading

Leaders to Follow

Leadership is a popular topic.  The role of a leader is one that many aspire to.  Books and articles tell us that we need to be helping our children, our employees, and others around us to become leaders.

But what is a leader and why do we follow them?  For following is a key element of a leader’s definition.

You are not a leader,

if no one is following you.

If only there was a key we could press to make a great leader and cause others to choose to follow.  Unfortuantely, there is no one answer or simple magic key to press.  Most would agree that the road to leadership is a journey.  You are not born a leader, you BECOME one.

Belong… to a community

Leaders do not stand alone on top of the mountain looking down upon their followers.  They are part of their communities.  We follow them because, by listening to what they say and watching what they do, they take us to a better place.  They lead the way for us and we follow their footsteps.

Engender … Trust

When words and actions are authentic, congruent, and consistent, we feel secure in their leadership and in our following.  We know what we can expect from them and as followers we trust them to lead us in the right direction.  When our leaders get lost or confused, which often happens, leaders are human after all, some followers will drop away, while others will rally around to help a trusted leader get back on track.

Cause … things to happen

Leaders act as catalysts, as agents that provoke or speed significant change or action within their communities, their businesses, or whatever their sphere of influence may be.  They do not act alone, but bring things about in concert with others.  They inspire others to think, to act, to do, to change.

Open….  up to new opportunities

Leaders are innovators.  They find new ways of doing things that make life better for their followers and for those around them.  Leaders understand that the most traveled path may not always be the best one.  They take the time to explore the options – old and new – to find the best way to travel towards their chosen destination.

Mentor… develop, and support

Leadership may be immune to the passage of time, but leaders are not.  Leaders come and leaders go.  That is why true leaders develop future leaders.  They know that being the sole leader in any group is a lonely job – but when you lead in the company of leaders, the journey get’s shorter, and the road you travel less difficult. And most important of all, that when your time as a leader is through, there are others ready and able to continue the journey.

Excel…  at putting the needs of others before their own

Leaders excel in putting the needs of the whole before their own.  It seems at times this gets forgotten.  And these are the times when we see leaders get into trouble.  We’ve seen it in politicians, in the kings of industry, with sports heroes, and in the Mom at the PTA.  When the person in front stops caring for the people behind them – sooner or later – those people will be gone.  And without followers, you are a leader no more.

True leaders rarely have to shout.  Some of the most powerful words are spoken softly.

They issues orders – when they have to – and sometimes they do.  But more often than not, direction is provided through stories and shared experiences.  They lead the way through instruction, by demonstration, and sometimes by the simple act of taking another by the hand.

The words of leaders may be written…

so we can share them with others long after the leader is gone.  Take a look at the list of the best selling books of all time.  According to Wikipedia, the list of best-selling books includes in it’s top rankings the books on spiritual leaders: The Bible, Qur’an (The Koran), Book of Mormon, and  The Truth That Leads to Eternal Life.  They are joined by the writings of a political leader – agree with him or not – Chairman Mao knew how to leverage the printing press with his Little Red Book, a manual for raising young leaders, Scouting for Boys: A Handbook for Instruction in Good Citizenship, and fictional journeys of life and leadership including A Tale of Two CitiesThe Lord of the Rings, and The Hobbit. Shakespeare of course wrote stories of leaders and leadership too.  But since his were plays, not books originally, they did not make this particular list.  But it is not just the beauty of his words that made him immortal, it was the stories of leaders, of emperors, princes, and kings – be they mortal or fairy – that have stood the test of time.

The world is looking for leaders

From the beginning of human time until its end, there will always be a place in this world for leaders.  We need them in our homes, in our businesses, and in our communities.  We need them to get things started, to help us along the way, to instruct, to inspire, and at times to console.

Yes, the world is looking for leaders.

Are you ready to make the effort – every day – to BECOME one?

Thanks for stopping by.  Stay tuned…

Joan Koerber-Walker