Tag Archives: CorePurpose

Leadership – The Importance of saying “Thank You”

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One of the most important jobs of a leader is a simple one. 

Say “Thank You” and recognize the hard work of others.

This photo, taken a number of years ago, popped up on in my son’s  Facebook stream the other day.  It had been posted by his friend Nick Roa and it reminded me of an important lesson that applies to leaders of all  ages.

Saying Thank You - photo by Nicholas Roa

At the age of 13, my son Christopher was having a blast playing on his travel hockey team. His coaches instituted a great practice of having the players take turns saying “thank you” to the wait-staff in the restaurants where the team would gather with parents after each game.  One night in Tucson, the boys voted for chicken wings and Hooter’s for dinner after the game.  So that evening, young Chris had to stand on a chair, surrounded by beautiful women and make a speech thanking his team mates for a game well played and the ladies for their hard work.  He did a great job.  (It’s not everyday a leader gets to make a speech standing on a chair in a crowded restaurant surrounded by a bevy of beauties.)

There are a myriad of opportunities to say “Thank You” and even more ways to do so.  Here are just a few:

  • Instead of having the mail room pass out paychecks, have them sent to you and deliver them personally with a handshake, a smile, or a bit of praise on something that that person has done for the team.
  • Pick up the telephone and speak to someone – a novel concept these days.  Thank them for their business, their friendship, their support – make it meaningful and don’t expect or ask for anything in return.
  • Double that Gratuity – the next time you are out to eat and the service is good.  Don’t just write in the TIP on the slip – tell the waiter or waitress WHY you did it.  This economy has caused restaurants to cut back on staff – so waiters and waitresses are doing more and in many cases getting smaller tips.  It may just be a few dollars and a minute out of your day but it can mean A LOT to them.
  • Carry an envelope of Dollar Bills and put them in every little red kettle you see.  Then, THANK the Bell Ringer.  Not only are you supporting the charitable efforts of the Salvation Army in helping people who need it – but you are recognizing the efforts of volunteers who stand for hours – in all types of weather –  ringing that little brass bell. 
  • Thank someone for doing the little things.  It may inspire them to do something big.  You don’t have to ration Thank You’s – you never run out.

As 2009 comes to a close, many of us may feel that we have less to be thankful for than in other years.  But, if you start to think about it and look for opportunities and ways to say thanks, you will find that they are all around you and that when you start looking for them – you’ll feel better about yourself  AND get better results at work, at home, and in your community. Now that is something to be thankful for.

So, “Thank You” Reader – for stopping by.  Stay tuned…

Joan Koerber-Walker

 

Entrepreneurs, What Would YOU Risk?

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It was 30 years ago, that Summer between my Junior and Senior years of college.  I was living with my parents in Danbury, Connecticut and had started dating the boy across the cul-de-sac.  One Sunday afternoon,  we went out on our boat – Me and my Dad – and that boy and his Dad.  We were cruising around Candlewood Lake and anchored across from  “Chicken Rock”.  

“So, who’s ready to risk it?” – my Dad joked. 

Swan DiveEveryone was laughing but I was game.  I dove off the bow, swam to shore and started to climb.  I was game – but not crazy. I climbed to the mid point – about 15 feet up – and jumped into the lake.  As I was swimming back to the boat, my Dad started yelling and pointing at the rock.  I looked back just in time to see that boy.  He had climbed to the highest point – and dove in head first.  Dad even caught it with his camera.

Ya gotta love a guy that’s willing to risk it all.

I did. Five years later, I married him.

What, you may be asking, does this have to do with entrepreneurship?  Well, it’s not that different.  Many will tell you, at one point or another – you have to calculate the risk and take that leap.

Entrepreneurs are a rare breed.  We…

  • assess risk
  • weigh outcomes
  • institute a plan
  • execute it

And when we do it well – we reap the reward.

Sometimes when you take that risk – you end up building a really great business…

and sometimes when you take the leap – you get the girl.  :0)

Thanks for stopping by. Stay Tuned…

Joan Koerber-Walker

Customer Service – Be Careful What You Automate

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Few companies will argue that that customer service is important.  We see messages relating to the importance of customers appear in mission statements, value statements, and strategic plans on a regular basis.

Yet, when you call these same companies, too often you reach not a customer sensitive employee, but instead an automated voice response unit or VRU.  These marvels of efficiency creating technology are happy to give you a wealth of choices – often without an obvious or expedient option to talk to a real person.  Worse, when you actually discover the secret code, you get a very pleasant voice sharing with you that ‘due to high call volume, your call will be answered in ____ minutes.”  Sometimes the wait time is short, others not so short.  My favorite was the company that shared how important I was as a customer and that the anticipated wait time was FORTY MINUTES.  Then to add insult to injury, their hold message was bragging about their recent prestigious award for customer service!

Yes, reducing costs and increasing efficiencies is important.  But, be sure you understand the REAL message you deliver to your customers by your service or lack of it.

As you can see in this humorous clip from my friend Dave Griffiths  (@Bensonix on Twitter) automatons don’t make the best customer service agents or tech support staff.

[youtube=http://www.youtube.com/watch?v=HOJrXlRT-60]

Thanks for stopping by.  Stay Tuned…

Joan Koerber-Walker

Are you a juggler? How to keep those balls in the air.

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Are you a juggler? Do you always have at least three balls in the air at all times.  For me that is just the way I am made up.  Multiple businesses, family, writing projects, community involvement activities and other stuff are in constant motion.

Some people look at jugglers in awe.  Other’s shake their heads in dismay.  But for a juggler, it’s a natural state – there is no other way.

Recently I got to spend three days at Kolbe Corp with the wonderful Kathy Kolbe and her team. Together with others being certified to use the Kolbe Method, I learned about the instinctive talents that we all have and how the combination of those talents help us get things done as individuals and on teams.  I also learned another word for my juggling abilities – it turns out that my particular combination of talents is termed an Innovator. Go figure.

For me, getting that ball up in the air is as natural as breathing, but keeping it there, circling with all the others takes more.  It takes the discipline to make sure the balls don’t  drop.

So, if you are a juggler like me, here are some tips on the things I do to keep things moving in the right direction and avoid that embarrassing drop.

  • Make lists of what needs to be done for each project and check them off as they are completed and by whom.  (Your list may be on a piece of paper, a white board, a planner, or a PDA – but however you do it – record it, schedule it, and check it off when it is done.)
  • Do the annoying little ‘must do’ things first.  Get them out of the way and then reward yourself with the more exciting projects.
  • Build a great team and delegate.  Know what you are good at and what you are not.  Find others who compliment your natural abilities to get things moving with other who are great at gathering facts, creating systems, and implementing solutions. Work with them to create a team that can’t be beat.

Even though others may believe that you can not possibly handle one more thing – always be on the look out for the next great idea, project or opportunity.  It’s where your energy comes from.  Don’t let other people make you believe you can’t when you know you can. You are a juggler, it’s what you do.  So, do it well.  The stage is yours.

Thanks for stopping by.  Stay Tuned…

Joan Koerber-Walker

Are you an Original?

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Do you love sharing original ideas with others?  Have you found that when you do conversations start and collaborations form? 

For over 15 years, one of my favorite friends to talk with and work with is Clay Stubblefield of AZWebcasting. 

Clay is the ultimate professional and so creative.  One of his creations is MeetTheTweets, showcase of videos introducing us to people we hear from on Twitter. 

One of my creations is a little project called #BeOriginal – a place on Twitter where friends share their Original Ideas. 

We thought it would be fun to combine them, creating #BeOriginal Week on Meet The Tweets. So we put instructions out on the #BeOriginal Blog and let some of our #BeOriginal Contributors know where to find them.

And, since I am ‘the original #BeOriginal’, I created a little video message to kick things off.

Here it is.  Let me know YOUR thoughts. And don’t forget to be on the look out for new great videos from other Originals.  Just follow @MeetTheTweets on Twitter so you do not miss any.

[youtube=http://www.youtube.com/watch?v=IEDqzXboo5E]

Thanks for stopping by.  Stay tuned…

Joan Koerber-Walker

Sorry, I’m not a LION.

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No, I’m not talking about this majestic lady – Queen of the Jungle, I’m talking about LI-ONs, Linked In Open Networkers.  People who pledge to connect to everyone on Linked In who sends them an invitation.

You can normally tell a LION by a profile that reads LION or by their membership in a LION group.  Some people make the mistake of assuming that someone that has 500+ connections is by default a LION, and that can be a costly mistake.  It can result in a DNK or I Do Not Know this person response.  Get too many of these and your Linked In privileges can be restricted.

The Laws of the Social Jungle are Relationship Based

Successful networking, whether it is face to face, or profile to profile in cyberspace is about creating relationships.  Once the relationship is formed, then you can move on to real conversations whether it is in the business world or the personal realm.  When forming relationships, it is important to understand how the other person chooses to communicate and share information.  It also helps to understand the boundaries or personal space preferences of the other person and adapt your behavior to theirs.

Listed below are my personal boundaries.  That does not mean they will be the same for you, but they might give you some ideas when you form your own.

Linked In

  • Inclusive – CorePurpose, my company, has a linked in page to share information.   I also share ideas occasionally on a number of Linked In groups including Lead Change, MIT Enterprise Forum Phoenix, Continuous Innovation, Corporate Planning & Global Industry Segmentation, Forbes Woman, and Marketing Partners
  • Exclusive – I limit my Linked In connections to people I actually know and have done business with.  Having been on Linked In from almost the very beginning, I still have quite a few, but every single one is someone I know and can personally recommend to others.  This enables the true power of Linked In – quality introductions.

Facebook

  • Inclusive – CorePurpose, my company, has a Facebook page.  On it you can find blog posts, articles, and links that I choose to share.  Facebook pages are highly inclusive.  Like web pages or blogs, anyone can choose to see them or follow them.
  • Exclusive – My personal profile by definition is more exclusive.  If Facebook is for friends, then my personal choice is to keep it to friends and not connect to every person who finds my profile and wants to connect.  I want to know what my friends are doing – and to do that, I intentionally keep the group smaller so I can actually find them in the crowd.

Twitter

  • Inclusive – On Twitter, I am at my most inclusive.  I look for like minded people and I auto follow back the people who follow me. But more importantly, when people engage and talk to me with @mentions or non- automated DM’s, I engage with them and join the conversation. 
  • Exclusive – My exclusivity comes into play when people wear out their welcome.  Spammers, scantily clad avatars, porn, and hateful people are quickly unfollowed or even blocked.  I also go in once each month and clean up my accounts,  You can see how I do it here,

It was an article on CNN.com,  Defriending Can Bruise Your ‘Digital Ego’, that got me thinking about all this.  You see, I probably was “this one woman”.  The message is one that I use frequently when contacted by people on Linked In that I do not know.  It is not meant to be unkind, or rude,  Just realistic.  If I do not know you, I can not recommend you, and that is how I use that particular tool.  ‘I only connect with people I know, and hopefully our paths will cross one day.’  I am not that hard to connect with and engage in other areas.  Really – just Google me.

Thanks for stopping by.  Stay tuned…

Joan Koerber-Walker

The Quest- In search of a transformational company

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clip_image002In literature, as in legend, there have been many great quests. One in particular that has captured imaginations, for over two thousand years, is the search for a simple cup used in a great tale of transformation. Yes, The Quest for The Holy Grail.

This quest has been the inspiration that sparked great literature, epic poems, and motion pictures running the gamut from Monty Python to  Indiana Jones.

While my quest is not one of such mythical proportion, as I sat pondering how to share my plans with you, the legend of The Holy Grail leapt to mind. 

My Quest

I am, together with a valued group of friends, looking to acquire a controlling interest in a very particular company.  Our search and the legendary quest have more than a few things in common. In both cases they combine Innovation, Leadership, and Growth to create Lasting Value.  These are my personal passions. There is nothing like the feeling you get when you discover something with true potential and then do what it takes to Make It Great.

What’s been happening?

This year, I have been working with a small team of friends and advisors to search out really cool deals.  We’ve found some great ones, but not the right one. Not yet. 

Along the way, I have gotten much more active in connecting to friends old and new via a range of social media tools. 

However, it all came together when I was having lunch last week with Morris Callaman at a beautiful resort nestled against a mountain in Paradise Valley called Montelucia. 

Morris asked –

“Joan, what do you think about expanding this search and inviting your social media network to participate? You could literally ask for help crowd-sourcing this acquisition search.”

And that’s how it started.  So, here I am asking if you will help me locate the company I would like to lead next. If so, then what follows are some of the criteria we find necessary to successfully recognize our “grail” when we find it.  Ready? OK. Lets discuss a little detail around what this company is, and perhaps even more importantly, what it is not. An ideal company will be one where we can combine Innovation, Leadership, and Growth to create Lasting Value.

Innovation

Innovation in my book is doing something in a new way to make life better for the people who matter most to us – in this case employees, customers, investors, and strategic partners.  It is a company with a product or service that can transform an industry or niche.  For example, my friend Amilya Antonetti changed the way we look at soap in her quest to save the life of her son and now she is on a quest to help other entrepreneurs ask the right questions, get the right information and the things they need to succeed.

Criteria #1:  A product oriented company that will transform its market by creating new value through a better way of doing something(s). 

Unlikely Fits: Singing pop bottles, Presidential Pet Rocks, the corner store, or the next great social media tool.  While there may be lots of investors looking for these, I am not one of them.

Leadership

A great idea only gets you so far before it needs more.  In this case more is the ability to see the future direction of the company’s journey and to predict and obtain what it will need along the way.  Many a great new company has lost crucial momentum when the leader that led the way for the first stage of the journey is not ready for the next stage of that steep uphill path, which many entrepreneurs forecast and yet few would want to travel alone. 

The prize we seek on this quest will have a founder and a team that is looking for a new guide as they begin the climb to revenues and profitability so that everyone, employees, customers, investors and strategic partners alike, benefit from the next stage in the company’s growth.

Criteria #2: A dedicated team in search of experienced leadership and resources to help them successfully move along the growth path.

Unlikely Fits:

  • If ALL YOU NEED IS MONEY so that you can continue along the path you are already on.
  • If your goal is to maintain the status quo.
  • If, as the owner, you are not interested in passing the baton to the next runner in the growth relay.

 

Growth

The company must have solid growth potential and demonstrate how it could scale to provide a more than reasonable return to the investors.   

Growth curves come in all shapes and sizes.  There’s the steady incremental growth of a mature business, the graceful leaps of the Gazelles, and the inevitable ‘Hockey Stick” that appears over and over at every venture conference I have ever attended.  Yet, in the real world, it’s not the pretty charts and pictures that matter, it’s the foundational elements that make a transformational company stand out.  Some Gazelles grow to be great companies, while others rapidly run out of steam after the initial burst of growth.  Hockey Stick Growth Curves can be ‘the big pay day’ or they can simply be a sign of a business in danger of snapping under the pressure of too much, too fast.

Criteria #3:  The best true indicators of growth potential are not charts and graphs, but rather how does the company (or product) provide a solution that is usable by a large number of people and BETTER than substitutes (or lack thereof)?

Unlikely Fits:

  • One more “me too” solution in an already overcrowded market.
  • A terrific solution for a very small customer base (since these rarely can scale.)
  • Product or services that are not designed to fill a genuine customer need (since customers must ultimately be willing to pay and karma is important to me).
  • A ‘great idea’ that has not ever been built, tested, or sold to ANYONE (since I’d like it to already have at least one customer).

Lasting Value

And in the end, building a great company is more than just creating a widget, jobs, or shareholder value. 

Criteria #4:  It’s creating something to believe in, and be proud of, for the people who matter most to us (employees, customers, investors and strategic partners). 

Unlikely Fits:

  • Products or services you would be embarrassed to discuss with your parents.
  • Products or services that add no value to or potentially even harm the community, the environment, or others (since that just isn’t who I am). 
  • Any product or service that makes promises it cannot keep (since that certainly isn’t me either).

So that’s my list.  Have YOU seen this company?

Of course, there are at least two BIG differences between my quest and the search for The Grail of legend.  One, I know that I’m going to find what I am seeking, and Two, this is more than a personal journey, it is also an experiment in the power of social media.  So, if you’ve seen this company please let me know.   You can always leave me a note here, on my blog or, if you want to keep it confidential, you can also contact me by clicking here.

As long as we are on the subject, if you happen to be looking for a company too, just let me know what YOU are searching for and I’ll be happy to pass along what I may find for you along the way. Unlike the fabled Holy Grail, there is more than just one great opportunity out there.

Thanks for stopping by.  Stay Tuned…

Joan Koerber-Walker

clip_image003P.S.  One of the best parts of this journey is connecting, engaging, and being inspired by fellow entrepreneurs.  On Thursday, November 12th in Phoenix Arizona I will be doing just that at AZEC09.  Who knows maybe I will see YOU there and we can chat.

Drawing a Crowd in the Cabbage Patch

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I was scanning some articles online this morning when I cam across a fun one at How Stuff Works titled 23 Must-Have Toys from the 1950s and Beyond.  So I decided to check it out.  Of the 23 ‘must haves’, only Strawberry Shortcake never made it into either my or my children’s toy collection.  But it was the Cabbage Patch Kids that brought back the memory of how one innovative toy really drew a crowd.

imageXavier Roberts was a teenager when he launched his Babyland General Hospital during the 1970s in Cleveland, Georgia, allowing children to adopt a “baby.” In 1983, the Coleco toy company started mass-producing these dolls as Cabbage Patch Kids. Each “kid” came with a unique name and a set of adoption papers, and stores couldn’t keep them on the shelves, selling more than three million of the dolls in the first year.

 It was just before the Christmas holidays in 1983, and my fiance Chris worked at Coleco, home of the Cabbage Patch.  EVERYONE was trying to get their hands on the little darlings – even employees.  The company had to even hold a lottery for employees to be able to purchase them.  So after months of lotteries, we had a small collection of six Cabbage Patch Kids ready for adoption. 

I really did not give it too much thought when I lined up the ‘Kids’ on the back seat of my car and left my home in South Windsor, Connecticut on a Saturday afternoon to drive down to see our families in Danbury, Connecticut.  But I got a real lesson on what it is like for an innovation to draw a crowd when I stopped at a McDonald’s along the way to get a Diet Coke.  The young girl at the drive thru window saw into my back seat, and exclaimed!

WOW!  Where did you get all those Cabbage Patch Dolls!

That’s all it took.  Before I had even been given my cup, my car was surrounded by Moms, wallets and checkbooks in hand, asking me what it would take to sell them “Just One.”  I explained that they were gifts and that they were not for sale, but finally the manager had to come out and move the eager Mommies away – before I could put my car in gear and make my escape from the drive thru.  I learned a lesson that day…

When an innovation capture’s the public’s imagination – it draws a crowd.

Over twenty-five years have passed and I have seen many innovative new products come and go.  Some are just a passing fad, but others have real staying power.  As an investor, I look for those companies with inventions or solutions that can make life better in one way or another.  Products or services that capture the imagination and can, with the right resources, literally draw a crowd in their chosen marketplace. 

Some of these companies have been in technology – like when Bernie Vonderschmidt, the first Chairman and CEO  of Xilinx, shared his vision of the next generation in silicon technology,the FGPGA, or when Dr. Michelle Hanna of RiboMed helped me to imagine a day when we could detect and treat diseases like cancer BEFORE it was too late and our loved ones were suffering.  Others have not.  But none of the innovations I have invested in have been toys.  Perhaps because I never got over the experience of being ‘mobbed by Mommies’ at McDonalds.

Thanks for stopping by.  Stay tuned…

Joan Koerber-Walker

 

The ICK Factor

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Millions of articles and blogs have been written on the topic of branding.  Google the word  ‘branding’ and you will get over 33 million hits!

Unfortunately too often, businesses spend lots of money creating and protecting their marketing message and not enough time protecting the value of their brand. Continue reading→