The Business of Innovation March 22, 2005

March 22nd event explores the Business of Innovation.  Phoenix, Arizona, March 8, 2005 – CorePurpose, Inc, and the W.P. Carey School of Business at Arizona State University today announced that noted entrepreneur and business advisor, Joan Koerber-Walker, will present on The Business of Innovation, March 22, 2005 at 6:00PM at the ASU Karsten Golf Course.  The event is a continuation of the Link and Learn series sponsored by the W.P. Carey MBA Alumni Council. Each event features thought leaders sharing their expertise in key areas of interest to the valley’s business and alumni communities.  Intrapreneurs/Entrepreneurs: The Business of Innovation will feature Joan Koerber-Walker, executive director and founder of CorePurpose, Inc. The Phoenix, Arizona based company specializes in helping organizations grow with innovative business and resource strategies. Ms. Koerber-Walker has spent her career taking businesses in new directions. As a corporate executive, she launched new processes and programs around the world for a rapidly growing Fortune 500 company before setting out to launch her own company – CorePurpose, Inc. – in 2002. “Whether you are an intrapreneur or entrepreneur is a matter of geography” shared Koerber-Walker. “You may be in part of of a company or launching your own – “preneurs” manage the business of innovation.” Highlights of the presentation include:  • Finding your Focus  • Finding the “-preneur” inside of you  • Creating a culture of innovation  • Connecting the dots.  About the speaker  An author, speaker and life long intrapreneur/entrepreneur, Joan Koerber-Walker is passionate about finding innovative ways to help companies grow. CorePurpose, the company she founded in 2002 was recognized in 2003 by the Arizona Technology Council as one of the most innovative new companies in Arizona. In 2004, Ms. Koerber-Walker was named one of the top women entrepreneur’s in the country as a national finalist for the Stevie – considered the “Oscar” for Women Entrepreneurs. In addition to her activities as CEO of CorePurpose, she serves on advisory boards at Arizona State University, Texas A&M, Parenting Arizona and on the Board of Directors of the Arizona Technology Council and the National Speakers Association- Arizona chapter. She was awarded a BA in Economics from the University of Delaware, and an MBA (2000) from Arizona State University.  Program details and information:  When, Where and How Much? Date: March 22, 2005 Time: 6:00 PM Reception and networking 6:30 PM – 8:00PM – Presentation Location:  ASU Karsten Golf Course 1125 E Rio Salado Parkway, Tempe, AZ 85281  Open to the public – Free of Charge  Registration:  W.P. Carey Alumni can register at online at https://wpcarey.asu.edu/alumnicommunity/EventsReunions/index.cfm  Members of the business community may register by sending an email confirmation to wpcareyalumni.mba@asu.edu.  About CorePurpose, Inc.  Headquartered in Arizona, CorePurpose, Inc., is a consulting and solutions company specializing in focusing companies for greater success through high impact activities that link directly to results. Together with members of the CoreAllianceSM, CorePurpose, Inc. works with companies and organizations to align internal resources to their areas focus while offering resources for mentoring, implementation and outsourcing in non-core areas or areas where additional support is required including: HR, Sales and Marketing, Operations, IT, and Finance.

For more information about CorePurpose, Inc., and to view the listing and experience of CoreAlliance Members visit: www.CorePurpose.com.

CONTACT: CorePurpose, Inc. Joan Koerber-Walker, 480/921-3933 jkw@corepurpose.net

For article reprints, Please visit our contact page and include the name of the article desired.

Connecting Resources now available!

 

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Connecting Resources now available!
Connecting Resources: A Primer for Electronics Distribution
Thomson Learning, Publisher
Laurie Kane-Sellers, MA, MBA
Joan Koerber Walker, CorePurpose, Inc.
Dr. Ben Zoghi, P.E.
© 2004
ISBN: 0759332495FOR IMMEDIATE RELEASE

Phoenix, Arizona, October 4, 2004– CorePurpose, Inc., a management consulting, software and outsourced solutions provider, today announced the release of Connecting Resources: A Primer for Electronics Distribution – coauthored by CorePurpose founder Joan Koerber-Walker and Laurie Kane-Sellers and Dr. Ben Zoghi of Texas A&M University.

Approaching $50 billion per year on a global basis, the Electronics Distribution industry sits at the center of both the supply chain and the demand chain for a multitude of industries from industrial to military and from corporate to consumer goods. Now a new text from Thomson Learning provides a complete roadmap and reference manual for building lasting and profitable distribution relationships.

Connecting Resources: A Primer for the Electronics Distribution Industry delivers a comprehensive overview of the structure and challenges within the electronics distribution industry including: the history, players, business practices, policies and procedures, programs, systems, and trends. Information is organized in a logical sequence beginning with product analysis, channel strategies and partner selection, business planning, and conflict resolution. The detailed discussion of authorization agreements addresses some of the critical issues to consider in implementing successful channel relationships.

Authored by a team of experts representing the leading academic research university for distribution studies, as well as decades of practical experience from both the manufacturer and the distributor’s perspective, Connecting Resources provides a balanced view of the inside workings of the electronics distribution industry, its challenges and its opportunities.

“With the crash of the technology sector in 2000 and the subsequent hard road to recovery, many of the veterans of the electronics industry have retired, shifted to new companies or left the industry completely” shared Joan Koerber-Walker. “Connecting Resources pulls together shared learning from industry executives from both the suppliers and the distributors to create a tool to help train new employees, educate team members on the workings of distribution, and stay on top of emerging distribution trends.”

Connecting Resources is available at CorePurpose.com, Amazon.com and Borders.com

Features and Benefits:

• Chapter Inserts: Real world examples from industry executives

• Balanced Perspective: Two primary authors approach the issues from the supplier and distributor standpoint in order to present both sides of the issues

• Practical Exercises: Reflection exercises in chapters 1-14 enable readers to practice concepts discussed in the respective chapter

• Key Terms: Acronyms and terms are explained throughout the text as well as in a glossary in the back of the book

• Allegory: Allegory at the beginning of chapters 2-14 reinforces the objectives of each chapter and enables readers to understand the interconnections of the concepts and business practices characteristic of this industry.

Combining Academic Excellence with Decades of Industry Experience

The Authors:

Laurie Kane-Sellers, MA, MBA is a faculty member at Texas A&M University teaching Electronics Distribution Networks in the Industrial Distribution program in the College of Engineering. She combines twenty years experience at Texas Instruments, Inc in the areas of sales, marketing, management, and operations with her current responsibilities of Education Foundation Director of the National Electronic Distributors Association (NEDA) and staff co-editor of the Review of the Electronics and Industrial Distribution Industries, the journal focused on advancing the electronic and industrial distribution industries. In addition to her activities in the class room and across the industry, her areas of research and publications include Change Theory, Adult Education, Services Models, and the Challenges of Globalization in the Distribution Industry.

Joan Koerber Walker, MBA is CEO and founder of CorePurpose, Inc., (www.CorePurpose.com) an Arizona based consulting and services distributor. A speaker, author and advisor to business on strategies that build businesses and the execution of those strategies, Joan specializes in helping people and organizations get from where they are – to where they want to be. Her career includes over 25years of experience in technology distribution and work with over 700 technology companies worldwide. She spent 20 years with Avnet, Inc. serving in a wide range of positions including Management, Marketing, Sales, Contracts, and Operations.

Dr. Ben Zoghi, P.E. is a full professor at Texas A&M University and Registered Professional Engineer. He holds the Leonard and Valerie Bruce Leadership Chair and is the Program Coordinator of the Industrial Distribution Program and Executive Director of Thomas and Joan Read Center for Distribution Research and Education. His specialties and interests are service-based leadership, managing in complex environments and information networking. Zoghi is a Motorola Fellow and has extensive technical and managerial experience with the electronic, telecommunication and semiconductor industries. Dr. Zoghi holds a PhD. in Engineering from Texas A&M University, MSEE from The Ohio State University, and BSEE from Seattle University.

MSRP: $ 96.95

About CorePurpose, Inc.

Headquartered in Arizona, CorePurpose, Inc., is a consulting and solutions company specializing in focusing companies for greater success through high impact activities that link directly to results. Together with members of the CoreAllianceSM, CorePurpose, Inc. works with companies and organizations to align internal resources to their areas focus while offering resources for mentoring, implementation and outsourcing in non-core areas or areas where additional support is required including: HR, Sales and Marketing, Operations, IT, and Finance. For more information about CorePurpose, Inc., and to view the listing and experience of CoreAlliance Members visit: www.CorePurpose.com.

CONTACT: CorePurpose, Inc.
Joan Koerber-Walker, 480/921-3933
jkw@corepurpose.net

CorePurpose® is a registered service mark of CorePurpose, Inc.

© CorePurpose, Inc.

For article reprints, Please visit our contact page
and include the name of the article desired.

Growth Through Innovation – August 18, 2004

 

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Growth Through Innovation – August 18, 2004

“Innovation is doing something in a NEW way
To make life BETTER
For the PEOPLE who matter.”

Phoenix, Arizona (August 16, 2004)— Noted speaker, author and advisor to business, Joan Koerber-Walker, will present the 12:30 PM session at the Arizona Technology Expo on August 18, 2004. The topic of the presentation – Growth Through Innovation.

As the Arizona technology community continues to grow creating a culture of successful innovation will be a key factor in our success. In this session, Ms. Koerber-Walker will explore –

 The difference between invention and innovation
 How to create a culture of innovation in your organization
 Highlight 3 hot Arizona innovators

“Having spent two decades in the electronic distribution industry, I saw a lot of great products come and go. Some were wildly successful while others faded away” explained Joan Koerber-Walker. “The companies that succeeded long term understood that invention alone was not enough to create true innovation and business success. In this session, we will explore how to create a culture and environment to foster successful innovation.”

About the Insight Arizona Technology Expo:
The Insight Arizona Technology Expo is a gathering that supports the growth of the Arizona Technology Community by highlighting te strength and breadth of our technology community. The conference is being held Wednesday, August 18, 2004 from 9:00 AM to 4:00 PM at the Phoenix Civic Plaza – Hall D – Admission is free of charge.

About the Speaker:
As Founder and Executive Director of CorePurpose, Inc., Joan delivers sustainable results by combining the experience, skills and talents within teams to create focused business environments that maximize innovation, growth, profitability and return on investment. With over 20 years of experience in technology distribution, Joan has held a wide range of positions in Management, Marketing, Sales, and Operations. Having a track record for delivering substantial results, she develops and implements solutions to business challenges within smaller, focused organizations and within Fortune 500 multi-national corporations. She was instrumental in the development of Avnet’s ASIC/FPGA business and the launch of Avnet’s first Telesales operation. While directing the Global Supplier Contracts process for Avnet’s three operating groups (Electronics Marketing, Applied Computing and Computer Marketing), Joan worked closely with over 700 technology partners worldwide and is experienced in the challenges and the joys of working in the global business arena from cultural, operational and legal perspectives.

With a focus on matching service expectations to operational processes, Joan brings expertise in the area of industry best practices in business strategy, market development, channel design/optimization, and supply chain solutions. An accomplished speaker and member of the National Speakers Association and on the Board of Directors of NSA-Arizona, she has guest lectured at Arizona State University and Texas A&M as well as within the professional community. She is author of Working: a Management Tale of Changing Relationships in Changing Times, and co-author of the first text on electronics distribution, Connecting Resources, A Primer for Electronics Distribution, for use in advanced undergraduate courses and at the graduate level. She is currently working on her next book, Impact – Changing Challenge to Success, scheduled for publication in late 2004.

Joan holds an MBA from Arizona State University (2000) and a B.A. in Economics from the University of Delaware (1981).

About CorePurpose® :
Headquartered in Arizona, CorePurpose, Inc., a consulting and solutions company specializing in focusing companies for greater success through high impact activities that link directly to results. Together with members of the CoreAllianceSM, CorePurpose® works with companies and organizations to align internal resources to their areas focus while offering resources for mentoring, implementation and outsourcing in non-core areas or areas where additional support is required including: HR, Sales and Marketing, Operations, IT, and Finance. For more information about CorePurpose, Inc., and to view other offerings from CorePurpose Publishing visit www.CorePurpose.com.

CorePurpose® is a registered service mark of CorePurpose, Inc.

CONTACT: CorePurpose, Inc.
Joan Koerber-Walker, 480/921-3933
jkw@corepurpose.net
© CorePurpose, Inc.

For article reprints, Please visit our contact page
and include the name of the article desired.

Working: A Management Tale of Changing Relationships in Changing Times the newest title from CorePurpose Publishing

 

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Working: A Management Tale of Changing Relationships in Changing Times the newest title from CorePurpose Publishing
For a review copy of the book or an interview with the author please contact Joan Koerber-Walker, CorePurpose Publishing at 480.921.3933 or jkw@CorePurpose.netWhen was the last time you ENJOYED reading a business book?

Spend a day with the Workings -all three generations – as they explore what it takes to create lasting partnerships in the ever changing world of technology.

Phoenix, Arizona (August 2, 2004)— Having a great technology is not enough. In today’s world of competing technologies – the company with the best partners in taking a product to market win. But how do you create partnerships that last? Partnerships that take your product and build it into solutions that make customers want to buy?

In Working: A Management Tale of Changing Relationships in Changing Times (2004, CorePurpose Publishing, ISBN: 0-9747056-0-8, $19.95), author Joan Koerber-Walker introduces us to the Workings, their family, friends, partners, and co-workers. Everyone has gathered to celebrate the 95th birthday of patriarch and company founder Kyle C. Working. As they come together, they explore change, relationships, and what it takes to build partnerships that last generations.

Unlike more traditional business books, Working is a story. Fictional characters share their experiences and lessons with the youngest of the Working family, the third Kyle C. Working. Companionable dialogue and repartee between the characters delivers the tale’s messages about the secrets of lasting partnership and long term success.

“Having spent two decades in the electronic distribution industry, I saw a lot of great products come and go. Some were wildly successful while others faded away” explained author Joan Koerber-Walker. “The companies that succeeded long term understood that making their product accessible took partnerships with a broader network like distribution. At the same time, distributors with staying power understood that to build a lasting partnership, they had to add value to what the manufacturer had to offer. How they did it is what Working is all about.”

Working has three key messages:

1) To build a business that lasts generations you need to recognize opportunity and change. This applies both the to the company and the leaders who steer its course. One of the patriarch’s favorite sayings “when fate throws you a tow rope, grab on and enjoy the ride.” is a theme that recurs throughout the story. Each generation is given the opportunity to take the company in a new direction. In generation one – its creation. For the second generation – its expansion. As we look to the third generation – what new opportunities are on the horizon?

2) Successful business partnerships are a lot like getting married. You look around for the most attractive partner you can find. In the courting phase, you check each other out to determine the right fit. By the time you make it legal, you are setting expectations, making promises, setting goals. Over the life of your relationship, you learn to work with each other, to compromise, and to adjust so that each person is getting what they need. Like a marriage – lasting business partnerships are personal and they take thought, effort and personal attention to make them work.

3) We negotiate with people, not companies. Partnerships that last are built through a continuing series of negotiations. Companies don’t negotiate – people do. Traditional styles of win-lose or win-win negotiation tend to focus on the tally sheet between the contracting parties. Working’s message of relationship based negotiations looks at a longer horizon, providing for conflict and compromise but always placing the health of the overall relationship as the highest priority.

These are big messages but the best part is they are all wrapped up in one little book. Working is only 88 pages and you can read it cover-to-cover on a short hop from Phoenix to LA. The messages come through the characters as they share their memories and experiences with each other. It’s not just another lesson – it’s a good story. When was the last time you enjoyed reading a business book?

###

About the Book:

Working: A Management Tale of Changing Relationships in Changing Times (2004, CorePurpose Publishing, ISBN: 0-9747056-0-8, $15.95) is available at Amazon.com, Borders.com, and CorePurpose.com or by calling 480.921.3933.

About the Author:

As Founder and Executive Director of CorePurpose, Inc., Joan delivers sustainable results by combining the experience, skills and talents within teams to create focused business environments that maximize innovation, growth, profitability and return on investment. With over 20 years of experience in technology distribution, Joan has held a wide range of positions in Management, Marketing, Sales, and Operations. Having a track record for delivering substantial results, she develops and implements solutions to business challenges within smaller, focused organizations and within Fortune 500 multi-national corporations. She was instrumental in the development of Avnet’s ASIC/FPGA business and the launch of Avnet’s first Telesales operation. While directing the Global Supplier Contracts process for Avnet’s three operating groups (Electronics Marketing, Applied Computing and Computer Marketing), Joan worked closely with over 700 technology partners worldwide and is experienced in the challenges and the joys of working in the global business arena from cultural, operational and legal perspectives.

With a focus on matching service expectations to operational processes, Joan brings expertise in the area of industry best practices in business strategy, market development, channel design/optimization, and supply chain solutions. An accomplished speaker and member of the National Speakers Association and on the Board of Directors of NSA-Arizona, she has guest lectured at Arizona State University and Texas A&M as well as within the professional community. She is author of Working, and co-author of the first text on electronics distribution, Connecting Resources, A Primer for Electronics Distribution, for use in advanced undergraduate courses and at the graduate level. She is currently working on her next book, Impact – Changing Challenge to Success, scheduled for publication in late 2004.

Joan holds an MBA from Arizona State University (2000) and a B.A. in Economics from the University of Delaware (1981).

About CorePurpose Publishing:

Headquartered in Arizona, CorePurpose Publishing is a division of CorePurpose, Inc., a consulting and solutions company specializing in focusing companies for greater success through high impact activities that link directly to results. Together with members of the CoreAllianceSM, CorePurpose® works with companies and organizations to align internal resources to their areas focus while offering resources for mentoring, implementation and outsourcing in non-core areas or areas where additional support is required including: HR, Sales and Marketing, Operations, IT, and Finance. For more information about CorePurpose, Inc., and to view other offerings from CorePurpose Publishing visit www.CorePurpose.com.

CorePurpose® is a registered service mark of CorePurpose, Inc.

CONTACT: CorePurpose, Inc.
Joan Koerber-Walker, 480/921-3933 jkw@corepurpose.net

CorePurpose® is a registered service mark of CorePurpose, Inc. © CorePurpose, Inc.

For article reprints, Please visit our contact page
and include the name of the article desired.

Focus on Channels: Selling your product or service

 

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Focus on Channels: Selling your product or service
Phoenix, Arizona July 27, 2004–CorePurpose, Inc. Announces the Eighth Installment in the acclaimed Ready-Set-Grow Series: “Focus on Channels: Selling your Product or Service” with Laurie Kane Sellers of Texas A&M University.

“In today’s competitive business environment, few companies can afford to reach every customer on their own. Channel Partnerships— direct sales, representatives, distributors, and resellers.- are a great strategy for growing your customer base IF you pick your partners wisely” stated Joan Koerber-Walker, executive director of CorePurpose, Inc. which produces the Ready Set Grow series. “Unfortunately many companies get out of mix and miss out on growth opportunities or pay too much for the ones they have.”

On August 17, 2004, Laurie Kane Sellers of Texas A&M University will lead an interactive 4 hour workshop with local business leaders to explore:

 How to choose the right channels for your business

 What it takes to form successful channel partnerships

 And how to keep them energized and productive.

The session will be held from 7:30 AM to 12:00 noon at the Business and Industry Institute in downtown Mesa.

Laurie Kane-Sellers, MA, MBA, is a faculty member at Texas A&M University teaching Electronics Distribution Networks in the Industrial Distribution program in the College of Engineering. She combines twenty years experience at Texas Instruments, Inc in the areas of sales, marketing, management, and operations with her current responsibilities of Education Foundation Director of the National Electronic Distributors Association (NEDA). She is staff co-editor of the Review of the Electronics and Industrial Distribution Industries, the journal focused on advancing the electronic and industrial distribution industries. Holding an M.A. in Speech Communications from Texas Tech University and an MBA from Southern Methodist University (SMU), she is currently pursuing a PhD. in Human Resource Development from Texas A&M University. Her areas of research and publications include Change Theory, Adult Education, Services Models, and the Challenges of Globalization in the Distribution Industry.

Ready Set Grow, is a 12 month program bringing 12 nationally known business growth experts to the valley. The series continues throughout 2004 and is held the third Tuesday morning of the month. Attendees will have the opportunity to listen to executive experts share insights and then participate in workshops designed to apply the same concepts to their own companies. Subscriptions are offered as a series and on a single session basis.

Each program looks at a different facet of business growth strategy ranging from strategic execution to product design, customer focus and service, operations, sales, and globalization.

The program has gained support from a number of business and community sponsors including The Business Journal, the Arizona Technology Council, AZ SNAP, ASBA, The Downtown Phoenix Partnership – Copper Square, and The Business and Industry Institute at Mesa Community College.

“Workforce development is key to Arizona’s economic recovery”, said Koerber-Walker. “Ready Set Grow is designed to support workforce development at multiple levels in an organization from senior leadership to the organizations key managers and next generation leaders. It is an opportunity for employees to step up and become part of the solution and an opportunity for employers to energize and endorse key team members through investing in their professional development.”

Program details and information:

When, Where and How Much? Dates: August 17, 2004 – December 21th, 2004
Forums: 3rd Tuesday of every month
“Focus on Channels: Selling Your Product or Service”.
August 17, 2004
Time:
7:30 – 8:00 AM – Continental Breakfast
8:00—12:00PM – Forum Session
Location: Business and Industry Institute
Mesa Community College
145 North Centennial Way
Mesa, Arizona 85201

Costs

Single Sessions Pricing
Individual participant: $129 per session
Groups of 3 or more: $117 per person per session
for the Balance of the Ready/Set/Grow Series

Individual participant:
$500.00 for the balance of 2004
Groups of 3 or more: $450.00 per person

For more details and registration – visit www.CorePurpose.com

About CorePurpose, Inc.

Headquartered in Arizona, CorePurpose, Inc., is a consulting and solutions company specializing in focusing companies for greater success through high impact activities that link directly to results. Together with members of the CoreAllianceSM, CorePurpose, Inc. works with companies and organizations to align internal resources to their areas focus while offering resources for mentoring, implementation and outsourcing in non-core areas or areas where additional support is required including: HR, Sales and Marketing, Operations, IT, and Finance. For more information about CorePurpose, Inc., and to view the listing and experience of CoreAlliance Members visit: www.CorePurpose.com.

CONTACT: CorePurpose, Inc.
Joan Koerber-Walker, 480/921-3933 jkw@corepurpose.net

CorePurpose® is a registered service mark of CorePurpose, Inc.

© CorePurpose, Inc.

For article reprints, Please visit our contact page
and include the name of the article desired.

Secrets to Great Companies Revealed

 

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Secrets to Great Companies Revealed
Phoenix, Arizona — CorePurpose, Inc., a management consulting, software and outsourced solutions provider, today announced that CorePurpose, Inc. founder Joan Koerber-Walker will present the popular Focusing on Success program at ASBA on July 14, 2004. The program is offered as part of the Arizona Small Business Association’s Wednesday morning lecture series.Focusing on Success: Optimizing Business Potential is a two hour program designed to help businesses focus resources on the high impact areas that will help them grow. Participants are challenged to re-examine: WHY they are in business and where their greatest opportunities for success lie.

 What are the Secrets of Great Companies?

 How do leaders inspire their teams to greatness?

 How to create and keep enthusiastic customers AND what it means to your business.

“Taking time out to assess where you are and what you need to do to grow your business is a key element to every successful company’s strategy” stated Tom Fraker, ASBA executive director. “We are always looking for ways to help our members grow their businesses. This program will do just that.”

As founder and executive director of CorePurpose, Inc., Joan Koerber-Walker helps companies in Arizona and around the world to get from where they are to where they want to be. During her career, Joan has held management and executive positions in sales, marketing, engineering management, global supplier contracts and corporate strategy at a Fortune 300 company before breaking out to form and lead her own organization. An accomplished speaker and member of the National Speakers Association, she has guest lectured at Arizona State University and Texas A&M as well as within the professional community. Her books include Working – an allegory, and co-author of an upcoming text on electronics distribution, Connecting Resources, A Primer for Electronics Distribution, for use in advanced undergraduate courses and at the graduate level. She is currently working on her next book, Impact – Changing Challenge to Success, scheduled for publication in 2004. Joan holds an MBA from Arizona State University (2000) and a B.A. in Economics from the University of Delaware (1981).

Program details and information:

When, Where and How Much?

Dates: Wednesday July 14, 2004

Time: 8:00—10:00 AM

Location: ASBA

4130 East Van Buren Street, Ste. 150
Phoenix, AZ 85008

Cost: ASBA Members – no charge
NonMembers – $20.00

For more details and registration – visit www.asba.com or email rsvp@asba.com

About CorePurpose, Inc.

Headquartered in Arizona, CorePurpose, Inc., is a consulting and solutions company specializing in focusing companies for greater success through high impact activities that link directly to results. Together with members of the CoreAllianceSM, CorePurpose, Inc. works with companies and organizations to align internal resources to their areas focus while offering resources for mentoring, implementation and outsourcing in non-core areas or areas where additional support is required including: HR, Sales and Marketing, Operations, IT, and Finance. For more information about CorePurpose, Inc., and to view the listing and experience of CoreAlliance Members visit: www.corepurpose.com.

CONTACT: CorePurpose, Inc.
Joan Koerber-Walker, 480/921-3933
jkw@corepurpose.net
© CorePurpose, Inc.

For article reprints, Please visit our contact page
and include the name of the article desired.

Management Seminar –

 

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Management Seminar –
Phoenix, Arizona May 19, 2004– CorePurpose, Inc., a management consulting, software and outsourced solutions provider, today announced the fifth installment in the Ready Set Grow Lecture Series : “Services Strategy: Aligning Around the Customer”.On June 15th, Mary Jo Bitner, PhD, one of the worlds’s leading experts in Services Marketing and strategies to create customer loyalty and employee satisfaction with proven bottom line results, will lead a session for local executives and managers on how to access the key information needed to grow a business. Attendees will be challenged to explore two of Dr. Bitner’s most compelling strategies:o “The Services Triangle” is all about promises: promises made to customers, promises kept by employees, and promises enabled by internal strategies. Learn how this strategic tool can help you assess your strengths and weaknesses as an organization and serve your customers better than competitors.

o “Service Blueprinting”, another tool, gives you the expertise to map your customer’s experience and develop a visual snapshot of your organization’s services. This snapshot can provide direction for service improvement and service design—all from your customer’s point of view.

“All businesses are service businesses—whether they recognize it or not” states Bitner, PETsMART Chair in Services Leadership, W. P. Carey School of Business, Arizona State University. “ And the most successful ones have figured out how to align their marketing, operations, and people strategies around the customer. In this session you will learn two valuable tools to help your organization align its strategies around the customer.”

As a Professor of Marketing at ASU for the past seventeen years, Mary Jo Bitner is recognized as a leader and pioneer in the field of services marketing worldwide. At ASU she was a founding faculty member of the renowned Center for Services Leadership and has been a leader in its emergence the leading university-based center for the study of services marketing and management. In 2003, Dr. Bitner was awarded the “Career Contributions to the Service Discipline Award” presented by the American Marketing Association. She is co-author of Services Marketing: Integrating Customer Focus Across the Firm (McGraw-Hill, Third Edition, 2003), a leading text in services marketing used at universities across the U.S. and worldwide. Dr. Bitner has worked with numerous businesses including AT&T, Ford Motor Company, Yellow Corporation, Mayo Clinic and RR Donnelley to improve service quality and strategy.

“Getting and keeping customers is a function of the promises you make and the value and services you deliver” shared Joan Koerber-Walker, executive director and designer of the Ready Set Grow series. “ We are honored to have an expert of Mary Jo’s caliber join us as we keep our promise to bring leading business experts throughout the series.”

Ready Set Grow, is a 12 month program bringing 12 nationally known business growth experts to the valley. The series continues throughout 2004 and is held the third Tuesday morning of the month. Attendees will have the opportunity to listen to these executive experts share insights and then participate in workshops designed to apply the same concepts to their own companies. Subscriptions are offered as a series and on a single session basis.

Each program looks at a different facet of business growth strategy ranging from strategic execution to product design, customer focus and service, operations, sales, and globalization.

The program has gained support from a number of business and community sponsors including The Business Journal, the Arizona Technology Council, AZ SNAP, ASBA, The Downtown Phoenix Partnership – Copper Square, and The Business and Industry Institute at Mesa Community College.

“Workforce development is key to Arizona’s economic recovery”, said Koerber-Walker. “Ready Set Grow is designed to support workforce development at multiple levels in an organization from senior leadership to the organizations key managers and next generation leaders. It is an opportunity for employees to step up and become part of the solution and an opportunity for employers to energize and endorse key team members through investing in their professional development.”

Program details and information:

When, Where and How Much?
Dates: June 15th – December 21th, 2004
Forums: 3rd Tuesday of every month

“Services Strategy: Aligning Around the Customer”. June 15, 2004

Time:

7:30 – 8:00 AM – Continental Breakfast

8:00—12:00PM – Forum Session

Location:
Business and Industry Institute

Mesa Community College

145 North Centennial Way

Mesa, Arizona 85201

Costs

Single Sessions Pricing
Individual participant: $129 per session
Groups of 3 or more: $117 per person per session.

for the Ready/Set/Grow series
Individual participant:
$700.00 for the balance of 2004
Groups of 3 or more: $630.00 per person

For more details and registration –
visit www.CorePurpose.com

About CorePurpose, Inc.

Headquartered in Arizona, CorePurpose, Inc., is a consulting and solutions company specializing in focusing companies for greater success through high impact activities that link directly to results. Together with members of the CoreAllianceSM, CorePurpose, Inc. works with companies and organizations to align internal resources to their areas focus while offering resources for mentoring, implementation and outsourcing in non-core areas or areas where additional support is required including: HR, Sales and Marketing, Operations, IT, and Finance. For more information about CorePurpose, Inc., and to view the listing and experience of CoreAlliance Members visit: www.CorePurpose.com.

CONTACT: CorePurpose, Inc.
Joan Koerber-Walker, 480/921-3933
jkw@corepurpose.net

CorePurpose® is a registered service mark of CorePurpose, Inc.

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